1. Information We Collect
RaPlaneto collects information to provide better on-demand home and local services to our customers and service providers. This includes personal information provided during registration (name, email address, phone number, physical address), transaction and booking history, and device information.
2. How We Use Your Information
We use your information to facilitate service appointments, process payments, verify identities, coordinate between customers and professionals, and send necessary service notifications.
3. Account Deletion & Data Retention
RaPlaneto is committed to ensuring you retain full control over your personal data:
- Right to Account Deletion: All registered users (customers and service providers) have the right to request the complete deletion of their account and associated personal data at any time.
- In-App Deletion Pathway: You can initiate account deletion directly within the RaPlaneto mobile apps. In either the User App or Provider App, navigate to Settings / Account → Delete Account, review the confirmation details, and submit your request.
- External Web Deletion Pathway: For users who have uninstalled the app or prefer web access, an external account deletion page is accessible at /account/delete. This page allows you to verify your identity securely via password or registered email OTP to process your deletion request.
- Data Deletion Scope: When an account deletion is completed, associated personal identifying information is permanently removed and anonymized from our active databases, including profile information, login credentials, saved addresses, and device/FCM push tokens.
- Legitimate Data Retention: Certain historical records are retained where strictly required for legitimate security, anti-fraud, taxation, statutory accounting, and regulatory compliance reasons (such as completed billing invoices, financial ledgers, and dispute records). Any retained records are decoupled from personal identifiers and handled in accordance with our strict data retention standards.
- Pending Transaction Safeguard: Account deletion cannot be completed if an account has open obligations, such as active or in-progress bookings, pending customer payments, pending offline payment reviews, or pending provider withdrawal settlements. All pending transactional activity must be completed or resolved prior to deletion.
4. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact our support team through our contact page or at info@raplaneto.in.