Account Deletion & Data Privacy Policy

At RaPlaneto, we respect your right to privacy and give full control over your personal data. You can delete your account directly inside the RaPlaneto User App or RaPlaneto Provider App (under Settings / Account → Delete Account), or submit your deletion request directly on this page if you have uninstalled the application.

What Is Permanently Removed

Your personal profile (name, phone, email, avatar, bio).
Saved delivery & service addresses.
All device & FCM push notification tokens.
Active authentication sessions & tokens.
Provider service listings, catalogs & schedules.

Retained Records (Legal & Financial)

Completed booking history and financial transactions are retained for statutory accounting, tax compliance, fraud prevention, and dispute resolution as permitted by law.
All retained historical records are decoupled and anonymized from identifying details.

Important Condition: Account deletion cannot be processed while you have active service bookings, pending customer payments, offline payment reviews, or pending provider withdrawals. Please resolve or cancel open orders before submitting your request.

Log In to Delete

If you know your login password, sign in to your RaPlaneto account to immediately verify identity and complete deletion.

Customer Login Provider Login

Verify via Email Code

Uninstalled the app or don't remember your password? Enter your registered email to receive a secure verification code.

Need Assistance With Account Deletion?

You may also submit a manual deletion request by contacting our customer support team directly with your registered contact details:

RaPlaneto Account Deletion